Spike 74
12-03-09, 14:57
If you have been having problems connecting with friends online, this is most likey due to the network/internet connection setup between you and the player your joining with (or server, if the game has dedicated servers).
One of the most common solutions to these kinds of problems is to allow the associated ports to be opened in any firewalls, and set up port forwarding in the router. One of the unfortunate downsides to doing this is that in order for this to work effectively, both/all players must have done the same with their connections.
For those who have internet connections going through a seperate router, before going to their modem, it may be worth trying to connect your PC or console directly to your modem and see if your connection issue improves.
There can also be issues related to the ISP being used, line faults, university campus networks etc. These are things which are beyond the scope of this guide and would require you to contact your ISP, service provider or network admin for assistance.
Opening ports in firewalls:
Firewalls are devices or software which can help prevent access to/from devices on your network. Communications through networks use different port assignements, numbers, to identify the type of communication and allow the information to get to the correct destination in an effective way. More information on what "port numbers" are, can be found on wikipedia: http://en.wikipedia.org/wiki/Port_number
Firewalls can be either software (PC) based or hardware based. If you have a router in your connection, you will likely have a firewall of some kind built in to it. Most PC's will also be running a software firewall such as Windows Firewall or other 3rd party applications.
More often than not, consumer routers will not need to open firewall ports manually, unless ports have been previously assigned to be closed. Corporate or education environments will tend to have dedicated firewalls which will need to have ports opened specifically for your console or PC's IP address or domain/sub-domain. This area can tend to get fairly complicated so we would advise you to contact your network administrator for assistance! :)
Software firewalls, for PC, will only block communications for the one device it is running on, not the entire network. Refer to the documentation which comes with your firewall software for instructions on how to open ports and/or allow programs access. Instructions on how to open ports in Microsofts Windows Firewall can be found here:
http://support.microsoft.com/kb/308127 (Windows XP)
http://windows.microsoft.com/en-US/windows-vista/Open-a-port-in-Windows-Firewall (Windows Vista)
http://windows.microsoft.com/en-US/windows7/Open-a-port-in-Windows-Firewall (Windows 7)
Port Forwarding:
Unlike opening up ports in firewalls, port forwarding is a way of specifying to the router, not if the information is allowed access to the network, but where the information is to go to on the network. In order to do this, most programs/games will use a fixed port(s) for different aspects and functions. You then have to inform you router where the information with this port number is to go on your network, so that it sends it there straight away.
Some routers may not require you to do this at all, and some may only struggle with certain program or games. Due to the vast amount of different router manufacturers, and different models of router, their various firmware revisions etc etc it is difficult to say if you do need to do this or not. The general rule of thumb is that if there is a connection issue of any kind, make sure to set up port forwarding correctly.
To set up your router for port forwarding can be a bit of a challenge if you have never done it before or are not used to doing it. You can either refer to the documentation that comes with the router or contact the router manufacturers support team for advice. Alternatively, you may be able to find the information on the internet. Luckily, there is a well known website which can help with this called Portforward.com.
Portforward.com will, as the name suggests, give you specific instructions on how to set up port forwarding on your router. Before you can get these instructions, you will need to find out the manufacturer and model number of the router you have, which is normally on the bottom of the router but can sometimes be on the back also. Alternatively, if you have Windows Vista or Windows 7, you may be able to get the information on your router by doing the following:
Click Start and in the Search box type : network and sharing center
This should show you the structure of your network and the manufacturers name and model number of the router.
Once you have the manufacturer name and model number of your router you can then look for your router on the following list:
http://portforward.com/english/routers/port_forwarding/routerindex.htm
Once you have found your router click on it and you will likely see an advert about a tool they sell to automate it for you. You can skip this by clicking on "Click here to skip this advertisement...". The next page will then show a guide on how to set up port forwarding on your router.
Ports:
Below is listed the ports required for each platform:
Playstation Network(PSN)
TCP 80
TCP 443
TCP 5223
UDP 3478
UDP 3479
UDP 3658
Remote Play & Gaming Required Ports:
TCP 80
TCP 443
TCP 5223
TCP 9293
TCP 10070-10080
UDP 3478
UDP 3479
UDP 3658
UDP 10070
Xbox Live (XBL) & Games for Windows Live (GFWL):
TCP 80
UDP 88
UDP 3074
TCP 3074
UDP 53
TCP 53
To check the status of the Xbox and Games for Windows Live services, you can visit:
http://support.xbox.com/en-gb/pages/xbox-live/xbox-live-status.aspx
If a service is down, it may prevent you from accessing the LIVE services or signing in.
If you need further help please post a new thread in the Tech Support forum (http://www.capcom-europe.com/forum/forumdisplay.php?f=8), and we will try to assist you.
You can also contact technical support directly by emailing: feedback@capcom.com
One of the most common solutions to these kinds of problems is to allow the associated ports to be opened in any firewalls, and set up port forwarding in the router. One of the unfortunate downsides to doing this is that in order for this to work effectively, both/all players must have done the same with their connections.
For those who have internet connections going through a seperate router, before going to their modem, it may be worth trying to connect your PC or console directly to your modem and see if your connection issue improves.
There can also be issues related to the ISP being used, line faults, university campus networks etc. These are things which are beyond the scope of this guide and would require you to contact your ISP, service provider or network admin for assistance.
Opening ports in firewalls:
Firewalls are devices or software which can help prevent access to/from devices on your network. Communications through networks use different port assignements, numbers, to identify the type of communication and allow the information to get to the correct destination in an effective way. More information on what "port numbers" are, can be found on wikipedia: http://en.wikipedia.org/wiki/Port_number
Firewalls can be either software (PC) based or hardware based. If you have a router in your connection, you will likely have a firewall of some kind built in to it. Most PC's will also be running a software firewall such as Windows Firewall or other 3rd party applications.
More often than not, consumer routers will not need to open firewall ports manually, unless ports have been previously assigned to be closed. Corporate or education environments will tend to have dedicated firewalls which will need to have ports opened specifically for your console or PC's IP address or domain/sub-domain. This area can tend to get fairly complicated so we would advise you to contact your network administrator for assistance! :)
Software firewalls, for PC, will only block communications for the one device it is running on, not the entire network. Refer to the documentation which comes with your firewall software for instructions on how to open ports and/or allow programs access. Instructions on how to open ports in Microsofts Windows Firewall can be found here:
http://support.microsoft.com/kb/308127 (Windows XP)
http://windows.microsoft.com/en-US/windows-vista/Open-a-port-in-Windows-Firewall (Windows Vista)
http://windows.microsoft.com/en-US/windows7/Open-a-port-in-Windows-Firewall (Windows 7)
Port Forwarding:
Unlike opening up ports in firewalls, port forwarding is a way of specifying to the router, not if the information is allowed access to the network, but where the information is to go to on the network. In order to do this, most programs/games will use a fixed port(s) for different aspects and functions. You then have to inform you router where the information with this port number is to go on your network, so that it sends it there straight away.
Some routers may not require you to do this at all, and some may only struggle with certain program or games. Due to the vast amount of different router manufacturers, and different models of router, their various firmware revisions etc etc it is difficult to say if you do need to do this or not. The general rule of thumb is that if there is a connection issue of any kind, make sure to set up port forwarding correctly.
To set up your router for port forwarding can be a bit of a challenge if you have never done it before or are not used to doing it. You can either refer to the documentation that comes with the router or contact the router manufacturers support team for advice. Alternatively, you may be able to find the information on the internet. Luckily, there is a well known website which can help with this called Portforward.com.
Portforward.com will, as the name suggests, give you specific instructions on how to set up port forwarding on your router. Before you can get these instructions, you will need to find out the manufacturer and model number of the router you have, which is normally on the bottom of the router but can sometimes be on the back also. Alternatively, if you have Windows Vista or Windows 7, you may be able to get the information on your router by doing the following:
Click Start and in the Search box type : network and sharing center
This should show you the structure of your network and the manufacturers name and model number of the router.
Once you have the manufacturer name and model number of your router you can then look for your router on the following list:
http://portforward.com/english/routers/port_forwarding/routerindex.htm
Once you have found your router click on it and you will likely see an advert about a tool they sell to automate it for you. You can skip this by clicking on "Click here to skip this advertisement...". The next page will then show a guide on how to set up port forwarding on your router.
Ports:
Below is listed the ports required for each platform:
Playstation Network(PSN)
TCP 80
TCP 443
TCP 5223
UDP 3478
UDP 3479
UDP 3658
Remote Play & Gaming Required Ports:
TCP 80
TCP 443
TCP 5223
TCP 9293
TCP 10070-10080
UDP 3478
UDP 3479
UDP 3658
UDP 10070
Xbox Live (XBL) & Games for Windows Live (GFWL):
TCP 80
UDP 88
UDP 3074
TCP 3074
UDP 53
TCP 53
To check the status of the Xbox and Games for Windows Live services, you can visit:
http://support.xbox.com/en-gb/pages/xbox-live/xbox-live-status.aspx
If a service is down, it may prevent you from accessing the LIVE services or signing in.
If you need further help please post a new thread in the Tech Support forum (http://www.capcom-europe.com/forum/forumdisplay.php?f=8), and we will try to assist you.
You can also contact technical support directly by emailing: feedback@capcom.com