Toggle Video Player Check user age Check user age

FAQs

CLICK A QUESTION TO READ THE ANSWER

Can I get access to detailed/unavailable artwork/screenshots?

Artwork and screenshots from many of our games are available from our press site (http://capcomeuro-press.com/). If it is not present there then unfortunately we probably cannot give you access to it.

Can I make a Capcom fan site?

Capcom does not object to you creating a website which may contain reference to Capcom games or characters, with the understanding that this is done as a personal activity and that you do not intend to receive revenue by this use of our property. Also, we will not object to the website as long as it is not obscene, defamatory, libellous, offensive or slanderous towards Capcom, our products, or employees, or any third party; or violate any intellectual property right or a person's right of publicity or privacy. This policy is in no way meant to be interpreted as creating an agreement or grant of license from Capcom to you. So if you are a fan of Capcom games, and you have a website that you would like to create, Capcom will not object so long as you are working within the above stated criteria.

Can I use one of your characters?

Capcom does not object to a one-off use of a character for such things as school projects or a personal T-shirt with the understanding that this is done as a personal activity and that you do not intend to receive revenue by this use of our property. Also, we will not object to such use as long as it is not obscene, defamatory, libellous, offensive or slanderous towards Capcom, our products, or employees, or any third party and does not violate any intellectual property right or a person's right of publicity or privacy. This policy is in no way meant to be interpreted as creating an agreement or grant of license from Capcom to you. We reserve the right to withdraw our permission should this prove necessary.

If you wish to use one of our characters or trademarks for commercial purposes, please contact feedback@capcom.com giving as much information as possible about your proposal and we will forward it to the relevant department.
 

Can we purchase games and merchandise directly from you?

We’re currently in the process of updating our online store; you can follow us on Twitter here or like us on Facebook here where you’ll be the first to know about our brand new store, offers and products.

If you purchased an item from the store and need tech support then please contact us on 0800 587 66 38
 

Can you tell me some specific details about a storyline from a game or a character from a game?

Questions of this nature usually have no answers as all of the characters and story lines are from the imagination of the game's creator. As with any good storyteller it is sometimes the intent of the game creator to leave the player of the game wanting more. Sometimes game story lines are left open because the game creator wants the player to complete the story to his or her wishes using their own imagination. You can discuss your theories about the game with the fans on our Unity site.

How do I get on your press list?

For addition to our press release list, please go to http://capcomeuro-press.com/ and select 'new user', and then enter the required details.
As for review product- unfortunately, because we get so many requests for games and have limited supplies, we are unable to fulfil everyone's requests. For consideration of receiving reviewable product, here are a few guidelines we require:

How many daily unique visitors does your site receive? Please send us a valid third party report with this information as it is the only accurate measure of how many people actually visit your site.

How often do you update your site? We look for sites that update throughout the day, every day.

How current are your reviews? We look for sites that review games on a timely basis and contain a healthy library of reviews.

Do you produce your own content or reference other sites for your news and information? We look for sites that produce their own content and write their own stories, not just reuse content from other major sites.

Does your site have sponsors and a dedicated staff? This lets us know that you are a professional organization.
 

I am experiencing problems with my console game

Make sure your disc does not have any scratches or fingerprints. Try the game disc on a different system using the same memory card to load the location where you are stuck. Try restoring your game from a previous save game file and play up to the same point. Sometimes the save game files can be corrupted causing unexpected errors in the game. Also, this problem may be caused if you are using a game enhancing device (cheat device) not intended to be used with the game. Please disconnect any game enhancing devices and re-play the game without any of these connected. If you are still experiencing problems you may need to return the disc to the shop for a replacement copy.

I have a game idea for you

We are sorry to have to disappoint anyone who has put time and effort into creating a games idea, but it is our policy not to accept unsolicited games ideas from the public. There are several reasons for this, including the potential legal issues involved. Our R&D department is currently not accepting submissions.

I have a games shop – how can I obtain Capcom games to sell?

If you are within the UK, please send an email to ‘Capcomsales@centresoft.co.uk’ If you are in one of the other PAL territories, please send your details to ‘Capcomsales@centresoft.co.uk’ and we will make sure they reach the relevant department

Licensing requests

For all brand and product licensing enquiries please email the licensing team on “licensing_eu@capcom.com

Web Design Surrey by FLIPSIDE